Q: Do you offer a warranty?
A: Our products have a minimum 90 day warranty.
Q: What is your return policy?
A: You may return an item within 30 days from purchase. If the product is returned unopened, the buyer pays the freight to return the product and a 10% restocking fee. If the product is returned opened, the buyer pays the freight to return the product and a 30% restocking/repackaging fee.
Q: How will product(s) be shipped?
A: Your product(s) will be shipped via UPS ground, unless otherwise specified. Orders over $500.00 may be shipped by other methods.
Q: How do you calculate shipping?
A: Our shipping costs are calculated using the UPS real time shipping calculator:
Q: Is my credit card information safe and secure when ordering at SolarOutsideLights.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. WE ACCEPT PAYPAL.
Q: Once purchased, when will I receive my product(s)?
A: You will receive your order 7-10 days from when you place your order.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within Neveda.
Q: What is your privacy policy?
A: (Click here) for our privacy policy.
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concerns, will be handled within 2 business days.
